Advancing Workplace Mediation Through Integration of Theory by Katalien Bollen, Martin Euwema, Lourdes Munduate

By Katalien Bollen, Martin Euwema, Lourdes Munduate

This book compares the original beneficial properties of office mediation to different contexts of mediation, in addition to the categorical competences each one state of affairs calls for of the mediator. It covers many vital matters relating to office mediation and discusses interventions through managers, reminiscent of clash training and casual mediation. It proposes a brand new version to evaluate the effectiveness of mediation, and discusses the effect of criminal platforms, HRM rules, in addition to energy constructions, and cultural variations. The booklet takes under consideration views from a number of disciplines, similar to administration, enterprise, psychology, legislation and sociology. It additionally discusses mediation elements from quite a few cultural and local contexts. The ebook advances wisdom concerning the software, procedure and results of place of work mediation and contains useful counsel for students, practitioners, mediators and bosses to reinforce their mediation perform or to foster positive clash administration in organizations.

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2011). The five percent: Finding solutions to seemingly impossible conflicts. New York: Public Affairs. Coleman, P. , & Kugler, K. G. (2014). Tracking managerial conflict adaptivity: Introducing a dynamic measure of adaptive conflict management in organizations. Journal of Organizational Behavior, 35(7), 945–968. T. Coleman et al. Coleman, P. , Kugler, K. , & Musallam, N. (2010). The view from above and below: The effects of power and interdependence asymmetries on conflict dynamics and outcomes in organizations.

Mediating hierarchical labor conflicts: Procedural justice makes a difference – for subordinates. Group Decision and Negotiation, 21(5), 621–636. Callister, R. , & Wall, J. A. (2004). Thai and US community mediation. Journal of Conflict Resolution, 48(4), 573–598. Charkoudian, L. (2012). Just my style: The practical, ethical, and empirical dangers of the lack of consensus about definitions of mediation styles. Negotiation and Conflict Management Research, 5(4), 367–383. Coleman, P. T. (2011). The five percent: Finding solutions to seemingly impossible conflicts.

The underlying motives of the conflict parties’ behaviors become clearer and give an answer to the crucial question why Mr. Clark and Mrs. Brown act the way they do.

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